Privacy Policy
Alison Easton Massage Therapy wants you to feel assured about the privacy and security of any personal data or information that you provide.
This privacy policy explains how Alison Easton Massage Therapy uses any personal information that is collected about you and your rights in relation to that information.
Personal data is defined as information concerning any living person which is not already in the public domain.
Who is Alison Easton Massage Therapy?
Alison Easton Massage Therapy is the name of a massage practice offering massage therapy & reflexology based at:
6 Elm Close
Raynes Park
London
SW20 9HX
with the following website: www.alisonmassage.co.uk
Alison Easton of Alison Easton Massage Therapy is a fully qualified, insured therapist and member of the Federation of Holistic Therapies for massage therapy & reflexology. Her qualifications can be checked at www.fht.org.uk. She is also a member of the Complementary & Natural Healthcare Council for massage therapy and her qualifications can also be checked at www.cnhc.org.uk
Any personal data collected or processed by Alison Easton Massage Therapy will be managed in accordance with this privacy policy.
What personal data does Alison Easton Massage Therapy collect, and what will it be used for?
i) Personal medical information
For the purposes of providing safe treatment, Alison Easton Massage Therapy may require detailed medical information. Only data that is relevant and necessary for your treatment is collected. When you visit Alison Easton Massage Therapy, notes which may include details concerning your medication, treatment and other issues affecting your health are recorded. This data is held securely and is not shared with anyone not involved in your treatment. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Alison Easton Massage Therapy to document and process your personal medical information.
Occasionally there may be circumstances related to your treatment and ongoing care that will require the sharing of your personal medical information with other healthcare practitioners eg. GPs, consultants and/or medical insurance companies. Where this is required you will be informed first, unless we are under a legal obligation to comply.
ii) Personal contact information
Contact details provided by you such as telephone numbers, email addresses and postal addresses may be used to remind you of future appointments, in correspondence with you, to respond to your enquiries and provide information concerning your treatment.
iii) Contact information for personal marketing purposes
Alison Easton Massage Therapy does not currently send out newsletters.
In making initial contact with Alison Easton Massage Therapy you consent to maintaining a marketing dialogue with you, until you either opt out (which you can do at any time) or we decide to cease promoting our services.
Some basic personal information may be collected about you from marketing forms and, in the future, online booking forms, surveys you complete, from records of our correspondence, phonecalls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses.
Links to other sites including social media may be displayed on the Alison Easton Massage Therapy website. Your interactions with these third parties are governed by their policies and not ours.
The Alison Easton Massage Therapy website is hosted and built by Squarespace. Squarespace implements Cookies in every site it builds. Cookies are small pieces of data stored on your browser, usually used to keep track of your movements and actions on a website. Alison Easton Massage Therapy website visitors who do not wish to have cookies placed on their computer should set their browsers to refuse cookies before using our website.
Alison Easton Massage Therapy will only collect information needed to provide you with the services you require. It does not broker your data and you can ask to have your personal contact information (ii) and your contact information for personal marketing (iii) removed. You can do this by mailing, emailing or phoning the practice using the contact details provided at the beginning of this privacy notice.
Is there a legal basis for processing personal data?
Yes, to meet our contractual obligations obtained from explicit patient consent and legitimate interest to respond to enquiries concerning services provided by Alison Easton Massage Therapy.
Will the data be shared with any third parties?
Alison Easton Massage Therapy will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records. Alison Easton Massage Therapy will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce investigations to protect against imminent harm to the rights, property or safety of its staff.
Alison Easton Massage Therapy will not broker your data; it will not be sold to any other organisation for any purpose.
How long will the data be stored for?
Alison Easton Massage Therapy will process personal data for the duration of any treatment and will continue to store the personal medical and contact information needed for 10 years after treatment has ceased to meet any legal obligations including that of our insurers. After 10 years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained for 10 years from the date the child reaches the age of 16.
How will the data be stored?
All personal and medical data held by Alison Easton Massage Therapy is held in the UK. Alison Easton Massage Therapy stores all personal data securely.
Your personal information is either stored as an electronic record, on a central database or as a paper record at Alison Easton Massage Therapy’s address. All paper copy files are stored securely and locked away. Electronic records are password or fingerprint protected. Computer equipment has security software such as anti-virus and anti-malware which is regularly updated in order to continue to provide adequate protection. Any unnecessary documents are destroyed.
What rights does the data subject have?
At any point whilst Alison Easton Massage Therapy are in possession of, or processing your personal data, all data subjects have the following rights:
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that Alison Easton Massage Therapy refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Alison Easton Massage Therapy can confirm what information it holds about you and how it is processed.
Request for access or removal of your personal information need to be accompanied by identification (ID). Alison Easton Massage Therapy will accept the following forms of ID: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Alison Easton Massage Therapy is dissatisfied with the quality, further information may be sought before personal data can be released.
Requests to access or remove information should be addressed to:
Alison Easton
6 Elm Close
Raynes Park
London
SW20 9HX
Phone: 07989 986132
How can the data subject raise a complaint?
In the event that you wish to make a complaint about how your personal data is being processed by Alison Easton Massage Therapy you have the right to complain. If you do not get a response within 30 days, you can complain to the Information Commissioner’s Office (ICO).
The contact details for complaints are:
Alison Easton
6 Elm Close
Raynes Park
London
SW20 9HX
Phone: 07989 986132
ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/
ICO – Reporting a Breach
Alison Easton is registered with the ICO. Breaches in Data Protection will result in Alison Easton producing an incident investigation and will be reported to the Information Commissioner’s Office (ICO). You retain the right to report a breach to the ICO directly: https://ico.org.uk/for-organisations/report-a-breach/
Alison Easton Massage Therapy Privacy Policy: 2nd July 2019, updated 15th November 2024
